Kerry Gorgone, Host of The MarketingProfs Podcast
By Cheval John
January 3rd, 2018
Today’s episode of What’s The Word? features Kerry Gorgone.
Kerry is the host of The MarketingProfs podcast, a show which interviews thought leaders in the marketing industry.
The show recently celebrated it 300th episode late last year.
Kerry also is a returning guest as she made an appearance on the 250th episode of my podcast.
In this episode, you will hear:
-How she celebrated their milestone of 300th episodes of the Marketing Profs
-Choosing Between Live Streaming and Podcasting
-The first concert Kerry ever attended
-If Kerry and Ann Handley released their “Christmas album”
Snippet on Vallano Media TV
Full episode on BlogTalkRadio
Kerry Gorgone’s Website: www.kerrygorgone.com
Twitter: @kerrygorgone
Quotes from Kerry Gorgone on:
300TH EPISODE OF MARKETING PROFS
What’s interesting about what Lou Imbriano had to say was it’s not just about X plus Y equals Z.
You can’t just do the same thing no matter what type of business you are.
Every customer segment is a little bit different.
Every business is a little bit different.
You can not give a formula about how to build a relationship.
You have to just be prepared to go the extra mile for your customers and know what it is you know or anticipate.
What it is that certain segments need and really genuinely express I think empathy and interest in helping them get the most out of your product or service.
It is a lot more human and it’s much more of an art than a science sometimes.
Sure there’s data behind how often those people renew because you put in the extra effort.
But can you draw a straight line between opening after hours so that somebody can get their work done because they are on a deadline and extra revenue through renewal?
That would be difficult, but the relationship is there nonetheless.
That’s what was interesting about Lou.
He works a lot now.
He was with the (New England) Patriots before.
So it’s very different kind of marketing.
But you still had your super fans and then you’re more casual fans and then people who maybe come to a game now and then and people who just don’t care about sports at all.
So who are you going to focus on?
Obviously, the people who cares and spend money with you.
LIVE STREAMING
Depends on your business.
It can always help you.
If you are talking about driving real specific business objectives, I think if you do events, even a user conference, then live streaming would be very beneficial to you because you are going to create kind of a fear of missing out among the people who did not attend the event and they’re going want to come next time.
So there’s a lot to be said for featuring users, customers, clients, employees, etc.
Live streaming gives you a look at someone literally that you could not get any other way from a glossy headshot and a well-written piece or even an audio podcast to a point.
I think that’s always gonna benefit you.
If you are selling Lamborghinis, then live stream, not while driving because it would be irresponsible.
I think it’s very valuable.
So the more you can do something different, the better your results are going to be for gaining some initial exposure.
Live streaming that way can be good too.
PODCASTING
You have seen an incredible renaissance in podcasting because it is so much easier for people to produce them and publish them.
It’s so much easier for people to find and listen to them.
Edison Research does this great series year after year called “The Infinite Dial”
It talks about the podcast listening audience.
It’s growing and is really valuable.
The people that listen to a podcast on average make more money.
They are more inclined to interact with brands online.
So if you are in marketing, you should be podcasting because the people who listen to podcasts, they are the people you want.
It’s better than a lot of other marketing channels we invest a lot in and do not think twice about.
From a qualitative perspective, it literally gives you your customers ear.
There is an intimacy to that.
I’ve had people recognize me at marketing profs events just from my voice which is hysterical to me.
There’s something very personal about it as well.
I just think it’s a medium unlike any other.
Not only is the research there to support that it’s growing, but anecdotally, people seem to gravitate towards it.
CHOOSING BETWEEN LIVE STREAMING AND PODCASTING
You can consider a live stream a podcast if you do it regularly.
It’s not audio only.
I mean you could have a video podcast.
For one thing, you must have effective live stream if you are video podcasting because it’s really hard to edit video.
So if you stutter or something and try to fix that, you will be like a jump out in the video.
If you’re a little skittish of post-production, then live streaming might be preferable for you.
If on the other hand, you’re afraid of saying something wrong, then maybe start out with an audio podcast because you can fix that.
So it’s really a question of your goals and your preferences.
There are times that watching a video is not convenient.
Going to the gym comes to mind.
You should not be watching a video while sitting in the car.
It’s just different.
You are reaching people at a different time.
The only thing is a lot of people watch videos with the volume off because they don’t want to get caught at work.
Unless they have close captioning or something, they’re not going to know what you are saying.
Did you enjoy this post? You can leave your comment below.
Jessika Phillips: Founder and President of Now Marketing Group
By Cheval John
December 6th, 2017
Disclaimer: This Is A Sponsored Post
Today’s episode of What’s The Word? features Jessika Phillips, who is the founder and president of Now Marketing Group.
Her Ohio based company is a Forbes agency which serves about 200 clients nationally and worldwide.
This podcast episode was recorded on facebook Live using Blue Jeans Network months prior.
The reason for the disclaimer: Two weeks prior to the airing of this episode, Now Marketing Group became a client for my company to promote their upcoming conference, “Social Media Week Lima 2018” and this blog post is one of the ways I am promoting the conference.
Even if they were not paying me, I would still promote social media week lima because I spoke there as a panelist earlier this year and I saw first hand how well run the conference is.
I saw first hand how Jessika worked alongside her Now Marketing Group team and the university student volunteers from the University of Northern Ohio.
This is one of the reasons why I would recommend attending Now Marketing Group’s conference.
In this episode, you will hear:
-How Jessika decided to start Social Media Week Lima
-How she got the opportunity to speak at Social Media Marketing World 2018
-The difference between a magnet and bullhorn (her terms)
-The one person (past or present) who she would spend time with
Snippet on Vallano Media TV
Full episode on BlogTalkRadio
Website For Social Media Week Lima 2018: www.nowmarketinggroup.com
Facebook Page: Now Marketing Group
Twitter: @jessikaphillips
Quotes from Jessika Phillips on:
OVERCOMING DOUBTS
The doubts came before I started the business.
You get super comfortable and the biggest obstacle you have to overcome is just getting started.
If you can get started, you’ve built up enough momentum to keep you going.
You just have to feed that momentum.
Whether that’s through training, getting connected with other people or hosting things on your own, you just have to keep that momentum going.
I sat with my computer for five to six hours with the same screen up before I hit enter to submit for my business name.
I was so paronoid because I had a good job, a company car, the whole thing.
It was like, “do I really want this or do I not?”
Sometimes your family and your friends, God love them, they are not always going to tell you that you can go after that thing.
It’s something you have to do within yourself.
It’s something that you have to say, “I’m willing to take this chance. I know that I am capable and I know what I want to do is going to serve someone else.”
Your family and friends are there to try and protect you and they may be afraid for you.
But you literally have to put blinders on and just be in your own lane and keep your momentum going.
ON BEING A MAGNET THAN A BULLHORN
They have been trained that marketing is having to spend money and broadcast your message out.
They preaching the same message that everybody cares what you have to say and all you need to do is say it to them.
I attribute that to being the same as you only calling someone every time you need something.
They are gonna get pretty annoyed with you and not want to pick up the phone.
So you have to think, “How can I offer value. How can I work as a magnet and draw people in to me” because they have more options.
Now you are competing with a larger audience and there’s so many pools for our attention.
Customers don’t want to be bullhorn.
That’s why DVRs exists.
That’s why Pandora exists.
That’s why YouTube is out there.
You can get news on Twitter.
People do not want to be interrupted in their day.
They just want to be in their own lane and be around things that are serving to them.
So you have to think of ways you can attract people to you.
We as marketers need to do a better job of working with our clients to tell them the same thing like “Yes, people will care about what you have to say, but they have to know you care first about what they are struggling with or what they are trying to find an answer to or why they’d be coming to you” because if not, then you are just an interruption and a part of the noise.
Listen more. Know who you are trying to talk to and how you can help them along the way.
ON LIVE VIDEO
When podcasting was becoming big, I just could not see myself podcasting.
So I was like, “how can I do this in another way?”
I was comfortable with video at the time.
I worked with our videographer to actually shoot videos to keep people up to date on what was happening in social media and what new things clients could try out.
I just knew I could help more people if they had instant access to it and did not have to come to me or sign up for a webinar.
They could just find it online.
Then live video rolled out.
Now we don’t have to produce this and wait for it to be edited.
We can go live in the moment.
So it was a very easy decision at that point to say, “Let’s double down and do this, make it consistent every tuesday at 4 p.m. eastern, we’re going live and we’re gonna have a show concept all about how you can be a magnet versus a bullhorn with your marketing.
ON CHOOSING THE LIVE VIDEO PLATFORMS
It depends on their goals.
If their goals are to be found, then I honestly would say YouTube because I do see a huge potential on YouTube Live right now in the moment, having your video there, building up a community especially if they already have subscribers.
Facebook right now seems to be the one that’s kind of holding the trump card as far as live video.
I’m excited to see where that goes and how they are going to be building this creator community of people that are going to be going live.
It truly does depend on who you are trying to target and who you are as a brand.
I still see value in instagram.
I still see value in snapchat.
I have seen several people that have done really, really well on snapchat as an influencer. They are building up a community and some of the millennials are still there.
If you have a super niche, periscope (twitter’s live video app) works for so many brands.
So literally, this answer could change depending on what company you are and who you are trying to attract.
You can leave a comment below and share this post if you enjoyed this article.
Cynthia Bazin’s Transition To Founding “The Smart Chic”
By Cheval John
Live video has changed the way how we interact on social media.
Before, we would chat with many people via social media platforms like Facebook (Instagram), Twitter, LinkedIn, Snapchat, YouTube to keep up with what is happening in the world.
With Twitter, it made communication much easier in “real time” because of the instantaneous response.
When live streaming arrived in 2015, interaction on social media went to the next level with no signs of slowing down.
According to Cisco, 82% of all internet traffic will be drived by video by 2021.
Which means if you are not using video for your business, it will become much harder to reach your ideal audience in the future.
Another reason why you should be using live video is to meet people you would not have met before even with social.
I was very fortunate to have met Cynthia Bazin two years ago via live streaming.
She was among the early adopters of Periscope and also made some guest appearances on shows which was hosted on the now defuncted video platform called blab.
Cynthia have the drive of helping business owners to be laser focused and her company “The Smart Chic” is centered on her values.
I had the opportunity to interview Cynthia on this week’s episode of What’s The Word?
The show was recorded on Facebook Live via Blue Jeans Network
In this episode, you will hear:
How she transitioned from a private investigator to running her company
Why she did not dive immediately into entrepreneurship
How to run a business on the side while you working in a toxic company
How she overcame doubts to become successful with her company
How live streaming help take her business to the next level
The importance of having a mentor
Why video should be part of the business’ marketing strategy
Snippet of the interview on Vallano Media TV
Full episode on BlogTalkRadio
Cynthia Bazin’s Business Website: www.smartchic.me
Facebook: The Smart Chic
Twitter: @thesmartchic
Did you enjoy this post and who would you want to make a guest appearance on the show?
Building Online Presence One Step At A Time
By Cheval John
The old days of having a career at one company is over.
This holds true for journalists too.
The sequence for every journalist back in the day were:
Spend a couple of years in a smaller media market in order to gain work experience before moving on to a top ten media market like New York City, Houston and Chicago.
Move on from the major media market and work for national media like ESPN, NBC, CBS or ABC.
In this environment where technology is changing the way how we consume content, major media and news stations are cutting back on staff to save money.
Sometimes though, people who work in journalism, decides to leave the profession because the work is demanding.
They might end up leaving for positions in media relations for a large company, a professional sports franchise or even the athletic department at a university.
They believe the transition to a media relations role is easy.
They get a rude awakening of how challenging being in media relations is.
Erica Holloway depicted the transition from journalism to public relations with her article here.
Though journalists stayed at one place their entire careers in the past, some still made a change in careers because they were led to.
Sabrina Cadini spent a couple of years as a television announcer in her native Italy before moving to the United States
She transitioned to event planning and is now the owner of La Dolce Idea Wedding and Soiree, a wedding planning company.
She explained to me how she made the transition to wedding planning
One thing to note.
Sabrina knew how important live streaming is for her business and is using Periscope on a weekly basis to share tips with her audience about social media.
Smart people like Sabrina understand the dynamic of live streaming, podcasting and blogging because it saves them a whole lot of money on their marketing budget.
People who are looking to make transitions in their careers should be building their online presence one step at a time because they never know when their department will shut down.
Are you building your online presence now through social media? Leave your comment below
LinkedIn Is A Social Media Platform
By Cheval John
LinkedIn, which was created in 2003, is a unique business platform because it allows many of us to connect and build our network.
People can find podcast guest, post their skills, work history and other things that can allow them to find work.
It can also allow small business owners to find their ideal clients.
LinkedIn has also moved into the live streaming space recently.
Those who have a large following have access to live stream their events and shows.
I had written before about how to connect with people on LinkedIn by sending a personalized message.
It seems to me that they have taken the advice well as I have been seeing personalized invitation from those who I have not met in real life.
Though this is great, I have started to see a very disturbing trend: spamming
When I have seen the personalized invitation, I look at the person’s account and I then accept them.
A few days later, that same person is sending sales pitch in the messages.
I immediately delete the message and then disconnect with them.
When you send sales pitches after connecting, it shows:
1. You are very desperate
2. You just looking for a drive-by sale
3. You have not done your research.
Though LinkedIn is a business platform, you should not be selling to someone the minute they connect with you.
What you should be doing instead is building trust.
Ways that you can build credibility on LinkedIn
1. Interact with people.
If someone post something that is of value, you should share on their account how the article impacted them.
2. You can share articles yourself.
If you find an article that you believe will benefit your network, you should share it in your feed.
Even if no one comments at first, when you share articles consistently, someone might end up commenting and more than likely, end up connecting with you.
3. Write articles yourself on LinkedIn publishing platform
The LinkedIn publishing platform is still important despite what some might say.
It shows your expertise.
Plus, when your network see that you put a lot of time and effort in writing your article consistently, they will feel compelled to do business with you.
In their minds, they are thinking if you can give away all of this information for free, they will be willing to pay you to help them solve their pain points.
You can re-purpose your blog post on the LinkedIn publishing platform.
Just make sure to put a disclaimer saying: “This article first appeared in this blog”
To conclude, LinkedIn is not just a business platform.
It is a place where you can build valuable friendships.
One can argue that LinkedIn is a social media platform.
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