Providing Value To Your Community

By Cheval John

December 11th, 2016

I had the honor of interviewing Rachel Miller on What’s The Word? about a month ago as she shared her story about becoming a social media strategist.

It was a dream come true because Ms. Miller has played an important role in my journey to become more proficient as a social media specialist and running my business, Vallano Media, LLC.

She was also the co-host with Brian Fanzo and Christin Kardos serving as the moderator of one of the most popular Twitter Chats at the time, #sbizhour.

I had interviewed Mr. Fanzo on the show early last year.

A few months later, I had interviewed Mrs. Kardos about her career as a community manager.

The story of how I discovered the awesome trio of #sbizhour happened in 2014 after I had quit a large retail chain I worked at for about four years while I was building my business (I submitted my two week notice to the human resource department there).

I was at the tail end of finishing my time as a freelance sports writer for the Huntsville Item as I was about to move to the Houston area at the end of July of 2014.

I heard about Twitter chats from people I was following on the social media platforms.

One of the Twitter chats I had discovered was #sbizhour, which was called #sshour in it’s first year of existence.

I saw how they ran the show as a Twitter chat and a Google Hangout and was really impressed by their multi-tasking skills.

As they changed the name from #sshour to #sbizhour in 2015, the Twitter chat got even more popular and was always trending on Twitter.

At the same time, live video was starting to get more popular thanks to Meerkat and Periscope.

I had no idea that they had moved their show to the live streaming platform called Blab later that year.

And when I got use to #sbizhour being streamed live on blab, I found out that the social media platform saved the audio and video of the live stream show if it was recorded.

That opened my eyes to the possibility of letting my audience see the live recording of What’s The Word? and even interact with the guest after the show was over.

It was because of Ms. Miller, Mr. Fanzo and Mrs. Kardos that I am now recording most of the shows on my business page on facebook live via

As #sbizhour continued to grow in popularity, each of the co-hosts has gotten more business opportunies for themselves.

Ms. Miller became a community manager for Pure Matter, a company co-founded by Bryan and Courtney Kramer.

Mr. Fanzo had gotten more speaking opportunities at major conferences including Social Media Marketing World.

And Mrs. Kardos became the community manager for Jay Baer

As the workload got extra for the trio, they decided that it was best to shut down #sbizhour after almost two years of providing value to their community.

What I can tell you is that Ms. Miller, Mr. Fanzo and Mrs. Kardos accomplished a lot in the short time of hosting #sbizhour than many businesses have done in their entire existence because:

1. They listened to the needs of their community

2. They were transparent with their community

What would happen if many businesses followed the example of Ms. Miller, Mr Fanzo and Mrs. Kardos in providing value to their potential customers?

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About Cheval John

Cheval John is the Founder and CEO of Vallano Media, LLC, a marketing agency which helps small to mid-sized businesses use social media correctly to build a loyal following and in the process become more profitable.

Cheval is also the host of “What’s The Word?” a podcast about finding out what inspires people to choose their respective careers and how social media impacted their lives and business.

He is the author of two books including the Amazon Best-Seller, “8 Lessons Every Podcaster Needs To Learn.”

He has spoken at Social Media Week Lima in Ohio and at Social Media Day Houston 2017 about topics around live streaming and podcasting.

Cheval has been featured in media outlets like Ebony Magazine and was named a Houston Top 25 Social Media Power Influencer in 2016 and 2017.

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