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Go Where The Customers Are Located

By Cheval John

The companies or organizations who are more successful have this one thing in common.

They always innovate.

They look at ways to make the customer experience more rewarding.

We see that with small businesses because they do not have the resources like the larger companies to advertise their products or services.

The larger companies will buy space at major events like the super bowl and this year’s major league baseball playoffs to advertise to a large audience.

The small businesses will be more creative with content marketing because of a much smaller marketing budget.

They also know that if you can build an audience slowly through content marketing strategies (blogs, podcasts, live streaming, etc.), they will win all the time because they have earned their trust.

An example of innovation comes from mid-sized college sports conferences like the Southland Conference (SLC).

They basically formed their own television network, the Southland Conference Television Network, in 2008 and have brought many sporting matchups to their member colleges fan base.

Two of the fan bases within the SLC are Stephen F. Austin State University (SFA) and Sam Houston State University (SHSU).

Their annual rivalry, “The Battle of The Piney Woods” moved to NRG Stadium in 2010 and has become a fixture in the Houston sports scene.

This year’s event drew an attendance of 26,792, who saw SHSU defeated SFA 27-16 for their seventh consecutive win against their rivals.

The rivalry has continued to draw crowds since they moved to NRG Stadium in 2010 with no signs of slowing down.

And the SLC dissolved their network in 2015 due to television deals with ESPN3 and other regional networks while at the same time focus their resources on their digital network.

Another example of innovation comes from the company, Paper.Li.

Under then community manager of Kelly Hungerford, who is now the owner of Community Works, Paper.Li built their company through their twitter chat #bizheroes and have increased their customer base.

The lessons here are as follows:

1. You must create your own media company.

Brands can’t rely on press releases anymore because they are considered spam.

They also can not depend on ads because people do not want to be interrupted with commercials that will take them out of rhythm in consuming content.

The brands must have a place where they can put out quality content that will help the consumer make smart decisions which can make their lives better.

And when the consumers believe they are being helped by the brand through their content, they will tell their friends about the brand.

Soon enough, the press will find out about them.

Look at examples from organizations and sports teams like the Houston Texans who created their own networks to provide content to media outlets.

2. You have to go where the audience are at.

If your ideal customers are located on a particular social platform, you have to be there as well.

When you meet them where they are at, you show them you care.

In the same way, both SFA and SHSU decided to move their rivalry to NRG Stadium after being approached by Lone Star Sports and Entertainment because the majority of their fan base lives in the Houston area.

Plus, they get exposure from the 8th largest media market in the nation.

More press leads to more recruitment for future Bearkats and Lumberjacks.

In conclusion, you have to be where your audience are at and you have to create your very own opportunities because the right people will always notice.

Rebekah Radice: The Master of Preparation

By Cheval John

Those who are great at their skill have one thing in common.

They are masters at preparation.

Peyton Manning, who won two Super Bowls, was very meticulous at preparing for each football matchup.

Another one who I believe is very great in this particular skill set is Rebekah Radice.

Rebekah recently made an appearance on my show, What’s The Word? to share about her newly launch book, “Social Media Mastery”

What I can say about Rebekah is that she is really great at social media because of her dedication to preparation.

Her attention to detail in everything, whether it is creating a blog post, preparing for a speaking engagement, or even recording her new podcast, allows her to stand out from her peers in the social media world.

Rebekah was part of the reason why a few twitter chats which she co-hosted became extremely popular during it’s time because she planned each of those chats for months before they were launched.

Another thing is Rebekah did not look for the quick success when she launched her blog in 2004 at the time when blogs was still a niche medium.

She basically stayed focused on growing her blog during the early years and the results started to occur.

Rebekah’s blog was named a “Top Ten Blog” in 2015 and 2016 by Social Media Examiner and she has spoken at their conference on many occasions.

Rebekah’s attention to detail and hard work allows her to achieve all of the success with her business.

Many should follow Rebekah Radice on all of her social media platforms.

Also, they should take a look at her blog because it is filled with rich information on growing a good business from scratch.

You can leave a comment below if you agree or disagree with this post.

Building Online Presence One Step At A Time

By Cheval John

The old days of having a career at one company is over.

This holds true for journalists too.

The sequence for every journalist back in the day were:

Spend a couple of years in a smaller media market in order to gain work experience before moving on to a top ten media market like New York City, Houston and Chicago.

Move on from the major media market and work for national media like ESPN, NBC, CBS or ABC.

In this environment where technology is changing the way how we consume content, major media and news stations are cutting back on staff to save money.

Sometimes though, people who work in journalism, decides to leave the profession because the work is demanding.

They might end up leaving for positions in media relations for a large company, a professional sports franchise or even the athletic department at a university.

They believe the transition to a media relations role is easy.

They get a rude awakening of how challenging being in media relations is.

Erica Holloway depicted the transition from journalism to public relations with her article here.

Though journalists stayed at one place their entire careers in the past, some still made a change in careers because they were led to.

Sabrina Cadini spent a couple of years as a television announcer in her native Italy before moving to the United States

She transitioned to event planning and is now the owner of La Dolce Idea Wedding and Soiree, a wedding planning company.

She explained to me how she made the transition to wedding planning

One thing to note.

Sabrina knew how important live streaming is for her business and is using Periscope on a weekly basis to share tips with her audience about social media.

Smart people like Sabrina understand the dynamic of live streaming, podcasting and blogging because it saves them a whole lot of money on their marketing budget.

People who are looking to make transitions in their careers should be building their online presence one step at a time because they never know when their department will shut down.

Are you building your online presence now through social media? Leave your comment below

English Soccer Met Texans Cheerleaders

By Cheval John

Houston sports fans had the opportunity to witness one of the most historic rivalries in the English Premier League.

As part of their tour for the International Champions Cup, Manchester United and Manchester City faced off at NRG Stadium, home of the Houston Texans, to a sell out crowd on Thursday night.

Manchester United treated the pre-season match as a regular season game in which they won 2-0.

As a result, they have bragging rights until they face off again in the 2017-18 season.

Apart of the promotion were visits from the Texans’ football players with some of the players from Manchester City.

And the coverage of the Texans Cheerleaders on their respective clubs’ media outlet.

Like this tweet here from united

And this report from Kelly O’Donnell of Manchester City

It really not a surprise to see Texans Cheer get this media coverage from both Manchester United and Manchester City.

There is a strong possibility both clubs saw the reputation of the texans cheerleaders due to coverage of their recent #htcpicnic from major media outlets from around the world.

You are thinking, “They represent a National Football League (NFL) franchise, so whatever they put out will automatically get mention in the news.”

It goes a bit deeper than that.

The texans cheerleaders did not expect to get a lot of media attention from their #htcpicnic.

One of the members from texans cheer mentioned they were showing their fans a glimpse of having a good time at their picnic on their social media channels and were not seeking media attention. #paraphrased.

I totally believe them because the texans cheer are very active on all of their social media channels.

People have seen the texans cheerleaders twitter stream buzzing because each of the members interact with their fans on a daily basis.

In addition, they share a behind the scenes of their events on snapchat.

That is why the texans cheerleaders have earned the attention from major media outlets and the soccer clubs of Manchester United and Manchester City.

The lesson businesses can learn from the Texans Cheerleaders is focus on providing value to your customers and not look for a transaction.

Even if you don’t see immediate returns on your labor, you must have a mindset of serving your audience because over time, the revenue will come to you.

Plus, abundance of business will flow because you will continue to get referrals from people who trust your brand.

Just like the continuous media attention the texans cheer are receiving.

Cinnabon Shocked The World With A Simple Response

By Cheval John

Recently, I saw a post on Twitter which captured my attention.

This post mentioned about a major brand, Cinnabon, responding to someone who had mentioned them on Twitter.

What was more interesting is the post about Cinnabon responding to a person came from a well known journalist who covers one of the major professional sports in North America.

I would expect someone to have that reaction when a celebrity or an influencer answer them in a tweet.

For a well-known media personality in sports to be in shock when a major brand answers them is surprising.

It should not be a surprise because it shows even well known major media personalities are human too.

If a celebrity or media personality is shocked by a major brand answering them, it shows most major companies as a whole are not great on social media.

It is disheartening to see how major brands are treating social media like another broadcasting platform.

The only time you will see them on social media is when they have something to sell or a major event they want to promote.

They fail to understand people (mostly the millennial generation) are much more savvy than ever.

They can sniff out a person or a brand who are trying to sell to them.

Here are some stats to back up this point:

Only 22% of brands are trusted-Search Engine Watch via (Havas Media)

43% of millennials rank authenticity over content when consuming news-Search Engine Watch via (Forbes)

32% of millennials find today’s brand communications helpful-News Cred

So if you want to be successful on social media and have a strong impact on reaching this generation, you have to meet them where they are at.

And follow the examples of companies who are communicating with this generation on a daily basis via blogs, podcasts, live streaming, Twitter chats, etc.

You might gain some creative ideas of building a loyal fan base and save a boat load of money on your marketing budget.

As a bonus, here is a list of twitter chats hosted by these brands who connects with the millennial generation and are building a loyal audience in the process.

#ContentWritingChat

Hosted by Express Writers on Tuesdays at 11 a.m. eastern time

#SweetTalk

Hosted by Cinnabon on Tuesdays at 1 p.m. eastern time

#SEMRUSHChat

Hosted by SEMRush on Wednesdays at 11 a.m. eastern time

#BufferChat

Hosted by Buffer on Wednesdays at noon eastern time

#SproutChat

Hosted by Sprout Social on Wednesdays at 3 p.m. eastern time

#HootChat

Hosted by Hootsuite on Thursdays at 3 p.m. eastern time

#StartupChats

Hosted by Startup Canada on Wednesdays and Fridays at noon eastern time